Anyone that knows the Sue, Kim and the team at SMART will know how hard they work to ensure that the voices of their members are heard and that their work is recognised by as many people as possible. Through this ‘profiling’ over the years we have been fortunate to receive on behalf of our members some wonderful messages of encouragement from a variety of sources. These messages have come to ask our members to keep doing what they do so very well when others would give up. They are an acknowledgement of the reality of being a substance misuse worker. They are an affirmation of an understanding and a sign of respect to all substance misuse workers everywhere desperately trying to make a difference.